Lume Intelligent Analytics

LUME INTELLIGENT ANALYTICS

Lume Intelligent Analytics transforms guest interactions into clear, actionable insights. It highlights what guests appreciate, where service can improve, and how your team’s actions impact the overall experience, making continuous improvement simple and consistent.

Lume Intelligent Analytics transforms guest interactions into clear, actionable insights. It highlights what guests appreciate, where service can improve, and how your team’s actions impact the overall experience, making continuous improvement simple and consistent.

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Guest Experience Analytics

A clear understanding of how guests feel across their stay, helping your team recognise what creates delight and where small adjustments can make a meaningful difference.

Reveals trends in guest expectations,satisfaction and feedback through charts.

Highlights recurring concerns and standout experiences with clarity and data.

Allows insights to be shared effortlessly with relevant teams and stakeholders.

Performance Dashboards

A clear, visual overview of how your property and teams perform across every stage of the guest journey, presented in simple charts to understand what is working and what needs attention.

Shows response times and service completion in clean and easy to read visuals.

Brings attention to bottlenecks and slowdowns that quietly impact the guest experience.

Points toward training needs and process adjustments based on real service patterns.

Revenue & Upsell Analytics

A clear look at how guests engage with your offers, presented in simple visuals that show where your property can grow revenue without affecting the comfort of the guest experience.

Shows which offers guests respond to across different moments in their stay.

Highlights the touchpoints that perform best for upsell opportunities.

Supports smarter revenue decisions with clear and transparent reporting.