LUME PROPERTY DASHBOARD

LUME PROPERTY DASHBOARD

The Lume Property Dashboard is the operational command center for your digital guest experience. It centralizes communication, updates property content, and insights. Helping your team stay coordinated and consistently aligned with guest needs.

The Lume Property Dashboard is the operational command center for your digital guest experience. It centralizes communication, updates property content, and insights. Helping your team stay coordinated and consistently aligned with guest needs.

Unified Communication Hub

A single, organised space where guest conversations from WhatsApp, SMS, email, and chat come together, giving your team clear context and the ability to respond quickly without missing a moment to connect.

Shows full conversation history for each guest in a single, simple timeline.

Supports faster, more meaningful responses with complete context at a glance.

Removes the need to switch between multiple channels or platforms.

Dynamic Property Sync

Real time updates that keep your guest facing experience perfectly aligned with what is available at your property, ensuring accuracy, trust, and a smooth stay.

Reflects immediate changes to menus, services, and amenities.

Removes confusion by keeping all guest-facing touchpoints in sync.

Keeps teams aligned with notifications when important operational or content updates go live.

Automated Guest Journeys

Thoughtfully timed messages that guide guests through every stage of their stay, complementing the natural warmth of your teams’ hospitality.

Sends warm and timely messages based on the guest’s stage in their stay. (pre-arrival, in-stay, post-stay).

Handles routine touchpoints so staff can focus on moments that require human hospitality.

Maintains a consistent tone that reflects your brand and your style of hospitality.

AI-Powered Insights & Responses

Intelligent guidance that helps your team respond with clarity, speed, and the right tone, turning every interaction into a moment of confidence and thoughtful hospitality.

Suggests clear and natural responses that match your property’s tone.

Reveals helpful context such as guest behaviour, preferences and open requests.

Supports more confident communication while preserving your team’s personality and care.